1. How do I add a spouse or dependent to my insurance?
To add a spouse or dependent to your insurance, please contact the Insurance Department. They will be able to assist you and walk you through the necessary steps.
Last names A-K: 225-391-7113
Last names L-Z: 225-391-7112
employee.insurance@apsb.org
2. When can I make changes to my insurance coverage?
Changes in coverage can be made during the annual open enrollment or if you have a qualifying event.
Examples of a qualifying event are as follows: marriage, birth or adoption of a child, death, divorce, and loss of coverage. If you have a question about a potential qualifying event, please contact the Insurance Department within Human Resources.
Changes due to a qualifying event must be submitted to the Insurance Department within 30 days. Requested changes beyond the 30-day window will be denied.
3. Where is my health insurance card?
After enrolling, you should receive your Blue Cross Blue Shield of Louisiana member card within 10-14 business days. If you don't receive your member ID card within the normal time frame, please contact BCBSLA customer service at 1-800-363-9150.